When running an online business or service, online communication is the basic foundation that will take you to the gate of success in 2021. In the days when verbal communication is minimal, knowing what to say in the online world could help you deliver clear intentions towards another.

There are apparent differences between talking to people online and directly face-to-face. When they’ve known being humble in real life, some of them could lead into an awkward or even rude persona when going online due to these differences.

The biggest obstacle that’s fundamental to communication online is the non-verbal communication itself. The way we “speak,” the others can be divergent. While most will say that verbal communication is the primary way humans communicate, publications have found that most will spend their days communicating non-verbally in these modern days.

It leaves us with a thought to improve online communication, so what we’re going to say and what’s in our minds could be more effective. It would be best if you learned a few things to make your online communication better than before.

Poor skills should be avoided because they can harm your overall productivity and can affect your persona at the same time. You certainly won’t have people looking at you the wrong way. 

Surely we want our messages to be seen as we intended, not otherwise.

When having poor communication skills, you need to clarify things that can take more time. So what are you going to do with this? Are you going to stay the same way as you were?

No, we couldn’t let that happen. We have a few tips to learn here that you can practice and improve your online communication skills.

Always Think First Before You Type

There’s a big gap between online and direct communication. When you can clarify what you said on the spot when talking to somebody directly, it could take more time when doing it online. More time means less efficiency.

We know that it’s hard to resist typing what you have in mind right away. But, it’s way better to think it through before your fingers start pouring out words. This way, you can deliver more prepared thoughts and avoid flippant replies.

This is important, especially when you have a bad mood. Resist typing or saying things when you’re angry – you’ll regret it later.

Listen More to What Other Say

A beautiful explanation has been told before by Epictetus. “We have two ears and a mouth, so we can listen more than we speak.”

Instead of flooding with replies, relax and watch what another person’s going to say. Again, try to think first before you reply.

Don’t Be Shy to Ask Questions

There are people out there who still struggling with their online communication. Even when they already have their point in mind, they don’t know how to express it. So, you can help them by looking for clarification in the humblest way possible.

Avoid Using Caps

Aside from mentioning names of businesses, products, or services, you need to avoid using caps. Caps means angry and could be interpreted as yelling. There’s a difference between “stop it” and “STOP IT”.

Caps do have another meaning to seek attention to more significant impact. But, unless you need it, there’s no reason to use caps in conversations.

Sarcasm Isn’t Always Good

Some people love sarcasm. Sarcastic comedy is even a thing now. Even when it’s doing great in a particular industry, it’s actually not well-translated online. When you forget that not all people favor sarcasm, you’re asking for trouble.

What was supposed to be a joke could be translated and digested wrongfully. Most people will feel upset when underestimated, especially when they’re trying to say things that seriously.

So, unless you’re chatting with someone close and comfortable with it, avoid using sarcasm when going online.